About
Highly accomplished Team Leader and Operations Manager with over 3.5 years of expertise in optimizing e-commerce operations, consistently driving significant sales growth and enhancing team performance. Proven leader adept at boosting e-commerce sales by 30%, reducing operational costs by 15%, and improving delivery efficiency by 40% through strategic process improvement and fostering a high-performance team culture.
Work
Herbalaxe/ Yudanaherbs
|Team Leader
Kalkaji, New Delhi, India
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Summary
Led a high-performing team within the herbal supplement industry, focusing on operational excellence, strategic planning, and fostering a positive team culture to drive company growth and customer satisfaction.
Highlights
Led and mentored a team of 10 professionals, cultivating a collaborative environment that achieved a 95% customer satisfaction rate within one year.
Drove a 30% increase in e-commerce sales growth within 6 months by implementing strategic marketing initiatives.
Implemented robust team building and coaching strategies, enhancing individual and collective performance across the team.
Spearheaded process improvement and efficiency optimization initiatives, ensuring quality assurance and operational excellence across all processes.
Developed and executed visionary plans, leveraging advanced problem-solving to overcome challenges and achieve strategic objectives.
Heebs Healthcare Pvt
|Operation Manager
Okhla, Delhi, India
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Summary
Oversaw comprehensive e-commerce operations for health & beauty care products, optimizing logistics, managing inventory, and enhancing customer experience.
Highlights
Reduced operational costs by 15% through the implementation of efficient inventory management systems and continuous process improvements.
Streamlined order processing and logistics, achieving a 40% reduction in delivery time across all regions.
Managed end-to-end e-commerce website operations, encompassing product listings, order fulfillment, and customer support.
Collaborated with cross-functional teams to identify and resolve operational bottlenecks, improving overall efficiency and service delivery.
GreenGo
|Sales Associate
Shahpur Jat, Delhi, India
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Summary
Provided exceptional customer service and managed comprehensive e-commerce operations for a rapidly developing brand with integrated manufacturing and retail.
Highlights
Managed a high volume of inbound and outbound customer calls, resolving inquiries and ensuring consistent customer satisfaction.
Cultivated a strong understanding of company products, policies, and procedures to effectively assist and educate customers.
Contributed to efficient e-commerce website operations, including inventory tracking and optimizing order fulfillment processes.
Education
Delhi University
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Undergraduate Studies
Arts
Central Board of Secondary Education
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High School Diploma
12th CBSE
Central Board of Secondary Education
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High School Diploma
10th CBSE
Skills
Customer Service & Operations
Customer Relationship Management (CRM), Problem-Solving, Inquiry Resolution, Customer Satisfaction, E-commerce Operations, Inventory Management, Order Fulfillment.
Team Leadership & Management
Team Building, Mentorship, Coaching, Conflict Resolution, Performance Management, Cross-functional Collaboration.
Process Optimization & Strategy
Process Improvement, Efficiency Optimization, Strategic Thinking, Visionary Planning, Decision-Making, Quality Assurance, Logistics Management, Marketing Initiatives.
Communication
Effective Verbal Communication, Written Communication, Presentation Skills, Stakeholder Communication.